Zambulance Health Services Ltd
Privacy & Patient Confidentiality
How we collect, use and protect your personal and health information. Last updated: 23 September 2026.
Who we are
Zambulance Health Services Ltd ("Zambulance", "we") provides emergency medical services, patient transport, event medical cover, training and related services in Zambia. We are responsible for the personal information collected through this website.
What we collect
Contact form: your name, email address, phone number, the service you are asking about and the details you type in.
Transport requests: your name and contact details, the patient's name, age and condition, pickup and destination addresses, the date and time you need, any additional information you give us, and an emergency contact.
Technical information: your IP address and browser details, recorded when you submit a form, and a security check by Cloudflare Turnstile. We use these to keep out spam and abuse.
Why we use it
To respond to your enquiry, arrange and deliver the service you asked for, and contact you about it.
To send the right clinical team and vehicle for the patient's needs.
To keep records we are required to keep, and to protect our website and services from misuse.
We do not sell your information, and we do not use it for marketing unless you ask us to.
Patient confidentiality
Health information about a patient is treated as strictly confidential. Only the staff who need it to arrange or provide care can see it.
Our clinical staff follow the confidentiality duties of their professions.
We share patient information only when it is needed for the patient's care (for example, with the receiving hospital or facility), when the patient or their representative agrees, or when the law requires it.
Who else handles your information
Service providers who help us run this website and deliver our emails (our web host, our email delivery provider, and Cloudflare for spam protection). They may only use the information to provide that service to us.
Hospitals, clinics and other facilities involved in the patient's care, where needed.
How long we keep it
We keep information only for as long as we need it for the purposes above, or for as long as the law requires, for example for medical and financial records.
Your rights
Under Zambia's Data Protection Act, 2021, you can ask to see the personal information we hold about you, ask us to correct or delete it, or object to how we use it.
To make a request, email us at [email protected]. If you are not satisfied with our response, you can complain to the Office of the Data Protection Commissioner.
Changes to this notice
We may update this notice from time to time. The date at the top shows when it last changed.